Frequently asked questions
What is myDuka?
myDuka provides digital storefront software to vendors and a marketplace where shoppers discover Tanzanian stores. Each vendor remains the seller of record.
Where is myDuka available?
myDuka focuses on Tanzania. A vendor's page shows the delivery areas it supports.
How much does it cost to open a shop?
A free plan is available. Paid plans and their current prices are shown on the myDuka pricing page before purchase.
How can shoppers pay?
Available payment methods depend on the vendor and order. A vendor may support mobile money, online payment, cash or another method shown during ordering.
Can I order through WhatsApp?
Vendors that publish a WhatsApp number can receive order enquiries through the WhatsApp button on their storefront.
Who handles delivery and returns?
The vendor handles fulfilment, delivery, returns and product support. Check the vendor's stated terms before ordering and contact that vendor first about an order.
How does vendor verification work?
A verified badge means myDuka approved the vendor for marketplace listing. It is not a guarantee of every product or transaction.
Which languages are supported?
Public myDuka pages are available in Kiswahili and English. Individual vendors may provide additional support.